FREQUENTLY ASKED
QUESTIONS
We have gathered answers to the most common queries to provide you with the information you need quickly and easily. Explore our frequently asked questions and find out how to make your apartment rental experience even more enjoyable.
At the top of our website you will find the search form to make Reservations. You only have to select the destination (Alicante), the dates and the number of people you need for your consultation.
Once all the necessary information has been completed, we will send you by email a detailed reservation confirmation of your stay, as well as the reservation fee.
If the apartment has a reception, the keys will be handed to you at the reception.
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Check-ins will be carried out using codes as far as possible. In the event that it is not, if they arrive from 15:30 p.m. to 18:00 p.m. we take the data at reception.
The self-check-in is used when guests arrive after 6:00 p.m.
The day before arrival, we will send you an explanatory email with all the necessary information to enter the apartment. You will receive two codes, one to access the building and another code to open a box, where the key to the apartment will be.
Yes, there will be sheets and towels for guests, everything will be ready upon arrival.
Remember that we have prepared for the number of people that you have detailed in the reservation, if there are changes you must notify us in advance.
Check-in is from 15:30 p.m. until 18:00 p.m.
From 6:00 p.m. self check-in will be done.
Check-out is until 12:00 hrs.
If necessary, you can pay by credit card and cash. Normally we are making the payment through a secure payment link.
There is no deposit required, but your credit card details will be taken as guarantee.
Daily cleaning can be hired at reception, at a price of 25 euros. In the case of staying more than 6 days, if you wish to hire the cleaning service, it would be a supplement of € 25 per cleaning.
Each reservation has a cancellation policy. We recommend that you contact our Staff and ask for information about the cancellation policy of your reservation (it is usually associated with the rate and season of the year).
Although they are very adorable, we do not accept pets in our apartments.
It depends on each apartment, see conditions in the section corresponding to the apartment selected on this website.
All our apartments have free high speed internet connection.
Spanish and English.